Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or enquiry forms on our website
• Subscribe to our newsletter or marketing communications
• Request quotes or information about our services
• Communicate with us via email or phone

This information may include:

• Name and business contact details
• Email address
• Phone number
• Company name and job title
• Project requirements and specifications

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Device identifiers

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To respond to your enquiries, provide quotes, and deliver our configurator development services
• Communication: To contact you regarding your projects, service updates, and support requests
• Marketing: To send you information about our services, case studies, and industry insights (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Security: To protect against fraudulent or illegal activity

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and UK, we process your personal data under the following legal bases:

• Consent: When you have given explicit consent for marketing communications
• Contract Performance: To fulfill our contractual obligations when providing services
• Legitimate Interests: To operate our business, improve our services, and maintain security
• Legal Obligations: To comply with applicable laws and regulations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Analyze website traffic and user behavior

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage (Google Analytics)
• Functional Cookies: Remember your preferences and settings

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering our services (e.g., hosting providers, email services)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of company assets
• With Your Consent: When you have given explicit permission

All third-party service providers are contractually obligated to protect your information and use it only for the specified purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL/TLS encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure backup and disaster recovery procedures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• Duration of our business relationship
• Legal and contractual obligations
• Dispute resolution requirements
• Business operational needs

When personal information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Under data protection laws, including GDPR and UK GDPR, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (right to be forgotten)
• Right to Restrict Processing: Request limitation on how we use your information
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your personal information for specific purposes
• Right to Withdraw Consent: Withdraw consent for processing based on consent
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites, including client case studies and partner sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date at the top of this policy
• Sending an email notification for significant changes (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made multiple requests.

14. Data Protection Officer

For any data protection queries or to exercise your rights, you can contact our Data Protection Officer at:

Email: hello@configurator.co.uk